Intex Computers : Trouble Shooting

Trouble Shooting (Computer Peripherals)

Ethernet LAN Card	Mice	Sound Card	Speaker and Multimedia Speaker
VGA Card	USB Card

Ethernet LAN Card
Q - Why is my Computer not detecting the ethernet LAN card?
A -

Clean the pin connectors of the LAN card and reinsert.
Check the PCI slot.
Change the PCI slot / try in another PCI slot.
Check the patch cable crimping. It must be as per recommendation of network provider
Check the cable line. It may be disconnected.
Check for network neighborhood configuration.
Check for local IP address and assign it correctly if using TCP protocol.
Check power supply of Hub / Switch and its ports (if used)
Check the patch cable type (straight and cross) if more than two Hubs & Switched used.

Q -Why I am not able to install, the ethernet LAN card, even though the computer has detected it?
A -

Check the card for proper insertion in the PCI slot.
Choose correct driver & Path.
Uninstall any old drivers before installing the correct drivers.

Sound Card
Q - Why is the computer not able to detect and install the sound card?
A -

Check PCI slot. Insert card properly in PCI slot.
Choose the correct driver & its path as recommended.
Check your PC for old drivers. Uninstall the same to avoid conflict to hardware.

Q -I am able to install the Sound Card. But why is the sound low?
A -

Check the card for proper insertion in the PCI slot.
Check the out put cable.
Check the Volume control property in system. (Some time it is in mute or low sound).

Q - Sound card is installed but why is there is no "sound icon" in the task bar?
A - Open audio properties and tick in check box and apply. "Sound icon" will appear in task bar.

Q -What could be the reason for the microphone not working?
A -

Check the audio properties and enable the Micro phone if it is disabled
Check if your head set is working properly

Q - Why I am not able to record the sound from other source to my PC?
A -

Check the input line cable.
Check if the out put is proper from the source side.
In the volume control properties check whether the Line-in option is enabled.
Check if the Line in is muted.

Q -Why output is coming only from one side (left or right channel)?
A -

Check if the volume balance control is in middle position.
Check the audio software (win amp) volume control is in middle position.
Check the output cable and speakers.

VGA Card
Q - Why i am not getting display in monitor after inserting the VGA card in PCI slot?
A -

Check the PCI slot.
Try in other PCI slot.
Check the monitor cable. It must be fixed properly.

Q - Why is the computer not able to detect and install the VGA card?
A -

Check the card. It must be inserted properly in the PCI slot.
Choose the correct driver and its path as recommended.
No Driver required for WIN 2000 & Win XP IT is auto plug and play

Q - When I boot up my computer, there is no display on my monitor. I hear one long beep and two or three short beeps, why?
A - Make sure that you have completely plugged the VGA card into the AGP slot.

Q - Why it happens, when ever I change setting in Windows or install a new graphic driver on my computer, it does not start-up again?
A - Startup Windows in Safe Mode. (While the system is booting up, press F8 to bring up the Windows Startup Menu, and then select "Safe mode".) In Safe Mode, re-install the correct graphics driver.

USB Card
Q -Why is the computer not able to detect the USB Card?
A -

Check the PCI slot / try another PCI slot if required.
Check the card. It should be inserted properly in the PCI slot.

Q -Why I am not getting any display when inserting USB card in the PCI slot?
A -

Check the PCI slot. Try another PCI Slot.
Check whether the card is inserted properly in the slot.

Q -Why it happens, even after installing the USB Card properly the computer is not able to detect the device?
A -

Check the USB Cable.
Check the USB connector connected to it.

Speaker and Multimedia Speaker

2.0 Speaker: 320W, 350W, 440W, 455W

Q - Why is set not powering "ON"? What could be the reason?
A - Check the Mains Power plug point.

Q -Why only one channel is working?
A - Check if the audio input cable (stereo jack) is fixed firmly in the socket. It should be connected properly.

Q - Why I am getting a jarring sound, at high volume?
A - Reduce the input volume

Q - Why is sound not coming from the speakers?
A - Check if the audio input cable is connected properly. Also check volume control position.

Sub-Woofer System (2.1, 4.1): 880W, 980W, 1400W, 2000W, 2100W, 2600W, 3000W, 2400W with FM.

Q - Why there is no power and the set appears dead?.
A - Check Power plug points & front panel switch. It must be on.

Q - Why only one channel is working?
A - Check if the audio in put cable is fixed firmly in the socket, source audio out put. It should be connected properly. Check balance control position in case of 3000W. It should be in the middle position.

Q - Why there is jarring sound coming at high volume?
A - Reduce the input volume

Q - Why there is no sound coming from the set? What could be the reason?
A - Check if the audio cable is connected properly. Also check volume control position.

Q - FM is not working properly in model 2400W with FM, what could be the cause?
A - Change the direction of the antenna and check.

Sub-woofer System (5.1): 4000W SB, 4000W super, 4000W Elegant, 4000W Harmony, 4800W, 4900W, 5800W, 6800W, 8800W

Q - Why there is no power? What could be the reason?
A - Check Mains Power Plug points & front panel switch. It must be on.

Q - Sound not coming, what could be the reason?
A -

Check the status of system.
It should not be in standby mode.
Check if the audio in put cable is fixed to the audio source.
Check volume control.

Q - Why does the remote control not working?
A -

Check the battery condition. It must be inserted in correct polarity as indicated.
If polarity is OK or the remote not used for a long time then replace all the cells.

Q - Why are only some channel not working
A -

For 2.1 version players or sound card, select Aux/Stereo through remote or panel as per system facility.
For 5.1 Version Players or 6 channel sound card, select AC3 / 5.1 through remote or panel.
Check if the audio out cable is connected to speaker socket in proper condition.
Check the input source audio cables for the proper connectivity.

Q - Why I am not able to get the 5.1 Surround effect?
A - Please check

DVD disc should be of 5.1 Channel sound recording.
DVD Player must have 5.1 audio outputs.
Setting of DVD player must be at 5.1 Channel

Mice (non optical)
Q - Why is the cursor not moving properly?
A -

Check the bottom of the mice for dust. Open the back cover (bottom side of mice) and clean the "rubber ball", two axial and wheel

Q - What could be the reason for the computer not being able to detect the mice?
A - Check the mice cable for any damage and proper connection in the mice port.

KeyBoards
Q - What is the reason for the keys on the keyboard getting stuck?
A - Remove the key buttons and clean them by using a clean piece of cloth.

Q - Why are the Multimedia functions not working?
A - Check the driver. Reinstall it properly.

Q - The keyboard is dead / not working, what could be the reason?
A - Check the cable & connector for physical damage.

Q - The USB Keyboard does not work, what could be the reaso
A - Check in setup if the USB Keyboard is enabled.